Terms & Conditions

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (hereinafter referred to as “The Terms and Conditions”) govern the legal relationship between you and NORDERMIQA Skincare Formulas, the brand owned by [……….] (registration No. [………]). By accessing and using the NORDERMIQA Skincare website (nordermiqa.com, nordermiqa.eu), you agree to comply with these Terms and Conditions. NORDERMIQA Skincare reserves the right to modify these Terms and Conditions at any time, and it is your responsibility to stay informed about any changes. The most recent update date can be found in the final section of these Terms and Conditions.

LANGUAGE OF THE TERMS AND CONDITIONS

The official language of these Terms and Conditions is English.

PLACING ORDERS

By using the NORDERMIQA Skincare website and/or placing an order, you acknowledge that you have read and understood these Terms and Conditions, as well as the Privacy Policy, and agree to abide by them. It is imperative to thoroughly review and comprehend these Terms and Conditions before proceeding with any order.

Before finalizing your order, you will have the opportunity to review your selections, provided information, and the total order cost. Keep in mind that products in your shopping bag are not reserved and may be purchased by others until your order is completed at checkout, and you receive the order confirmation email. If inactivity leads to a connection failure, your product selection may be lost, requiring you to re-enter your choices.

Upon submitting your order, an order confirmation email containing your order number, product details, payment information, and delivery details will be sent to you.

Please note that NORDERMIQA Skincare cannot guarantee the availability of all products presented on the website. We reserve the right to discontinue the sale of a product. Orders are only accepted from individuals aged 18 years or older.

ACCEPTANCE AND SHIPPING CONFIRMATION

All orders placed are subject to acceptance by NORDERMIQA Skincare. We retain the discretion to decline an order for any reason without incurring any liability. Upon processing your order, a shipping confirmation email will be sent, serving as our acceptance of your order. NORDERMIQA Skincare does not guarantee that all products displayed on the website are in stock at the time of your order. In case a product is unavailable, you will be promptly notified by email. If payment has already been received for an unavailable product, a refund will be issued.

PRICES

Prices and delivery costs, including VAT, displayed on the website are subject to change. NORDERMIQA Skincare is not bound by the price until your order is accepted and a shipping confirmation is sent. Prices may differ between the website and physical stores. If the price changes after you place an order but before acceptance, you will be notified by email, and you have the option to place a new order or cancel the existing order. NORDERMIQA Skincare reserves the right to cancel any order before acceptance. In such cases, if payment has been received, a refund will be issued. NORDERMIQA Skincare may also cancel an order post-acceptance if it is discovered that the price information was incorrect. Delivery costs are presented during the checkout process.

PAYMENTS

CREDIT CARD PAYMENTS Accepted credit cards for payment include VISA, MasterCard, and American Express. Credit card transactions may undergo verification through 3D Secure or SecureCode for safety and fraud prevention. Payments are processed by Stripe Payments Europe Limited and Klarna Bank AB (publ.) to comply with the highest security standards. Your card will be charged once the order is confirmed by NORDERMIQA Skincare. By placing an order, you confirm that the credit/debit card used is yours or authorized by the card owner. All credit card transactions are subject to validation checks and authorization by the card issuer. If payment is refused, the order will be canceled. NORDERMIQA Skincare is not responsible for charges or penalties imposed by the payment provider.

KLARNA PAYMENTS For specific markets, Klarna Bank AB (publ.) handles payments directly through Klarna, offering options such as “Buy now. Pay later.,” “Slice it.,” and “Direct Payment.” These options are subject to a positive credit assessment. General information and user terms for Klarna are available on klarna.com.

PAYPAL PAYMENTS Payments through PayPal are also accepted, providing a secure method for online transactions.

SHIPPING & DELIVERY

NORDERMIQA Skincare offers shipping within the EU, Schengen, United States & UK. Orders are typically shipped within 24 hours on weekdays and the following weekday for weekend orders.

Upon dispatch of your entire order, a shipping confirmation will be sent. Delivery estimates are provided at checkout and are only estimates; actual delivery times may vary. NORDERMIQA Skincare is not liable for losses or damages due to reasonable or unavoidable delivery delays. Delivery estimates do not account for delays caused by payment authorization or stock availability. Failure to deliver within 30 days may grant you the right to cancel the purchase.

Lead time consists of fulfillment time + delivery time. Delivery times are displayed below. To calculate the lead time (the time from the moment you place the order till the moment you receive it), please take delivery time and add:

• 2-3 working days for orders with 1-10 items
• 7-8 working days for orders with 11 – 100 items
• 12-13 working days for order with 100 + items. 

Please see the below table for the estimated delivery times by location and Shipping provider:

STANDARD from 2kg, Shipping provider DPD, inside EU

 

STANDARD from 2kg, Shipping provider DHL Economy, outside EU

 

STANDARD from 2kg, Shipping provider DHL Economy, outside EU

 

 EXPRESS, Shipping provider DHL Express, inside EU

RETURNS & EXCHANGES

If dissatisfied with a purchase from NORDERMIQA Skincare’s website, you have the right to withdraw your purchase or exchange the product by notifying NORDERMIQA Skincare (customerservice@nordermiqa.com) within 14 days of receiving your order. For damaged products during transportation, provide photo evidence to customerservice@nordermiqa.com.

Returned products must be unused and accompanied by the original invoice within 14 days of your notice. Returns are accepted only if labels and original packaging are fully intact and in resellable condition. NORDERMIQA Skincare does not accept returns with removed labels or opened products.

Refunds for returned goods will be processed within 14 days by the original payment method, excluding additional duties and/or taxes. 

All shipping fees are non-refundable and you (the customer) must pay the return shipping cost.

RETURN PROCEDURE

Follow these steps when returning products:

1. Send a notice to customerservice@nordermiqa.com, including your order number, reason for return request, and product pictures. Provide your name, email address, and phone number for potential contact.

2. If the return is accepted, you will receive confirmation.

3. Place the product(s) in the original or another secure, well-padded box. Seal the box and place the return label that you receive by email, clearly marking the package with the order number.

 

TRADEMARKS

Use of this website does not grant the right to use NORDERMIQA Skincare trademarks.

RESALE POLICY

Products purchased on nordermiqa.com are for personal use only and not for resale. By placing an order, you certify that products are intended for personal use, and you accept these Terms and Conditions. NORDERMIQA Skincare reserves the right to refuse orders without explanation.

INFORMATION ON THE WEBSITE

NORDERMIQA Skincare cannot guarantee that website content is free of inaccuracies or typographical errors. Information may not always be up-to-date, and the website’s content may change at any time. While efforts are made to display correct texts, images, and pricing, errors may occur. Some services provided on the website are managed by third-party operators, and NORDERMIQA Skincare is not responsible for errors resulting from their activities. NORDERMIQA Skincare is not liable for damages caused by using or being unable to use the website. Access to the website is not guaranteed to be problem-free, uninterrupted, or secure.

LINKS

The website may contain links to other websites beyond our control. NORDERMIQA Skincare is not liable for the content or privacy policies of such sites.

NORDERMIQA SKINCARE RESPONSIBILITY

Liabilities of NORDERMIQA Skincare to you are limited to these Terms and Conditions unless stipulated otherwise by law. In no case will NORDERMIQA Skincare assume liability for indirect damages, such as loss of profit, or for force majeure events like war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone, or internet service, natural disasters, pandemics or similar events. NORDERMIQA Skincare’s liabilities will never exceed your total purchase amount for each order. In cases of force majeure, NORDERMIQA Skincare’s obligations will be suspended, and the contract may be partially or fully terminated.

VIOLATION OF RULES

NORDERMIQA Skincare reserves the right to seek legal remedies for violations of these Terms and Conditions, including the right to block access to the website. Individuals violating password-protected areas of the site may be subject to prosecution.

GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of Estonia (excluding the International Sale of Goods Act). Any disputes will be exclusively referred to the Estonian court system as the court of first instance.

COMPANY INFORMATION

The brand NORDERMIQA Skincare is owned and administered by [NORDERMIQA Skincare]